v89 Terms and Conditions

1. General Provisions

v89 is an online gaming and betting platform operated for users in Bangladesh. Registering on this platform or using its services means you have fully read, understood, and agreed to comply with these terms and conditions.

This agreement may be available in both English and Bengali. In the event of any dispute, the Bengali version will take precedence. v89 reserves the right to change or amend these terms at any time, and such changes will take effect from the date they are published on the website.

By using the v89 platform, you confirm that:

• You are participating in gaming or betting activities voluntarily and with full awareness.
• You are complying with all laws applicable in your jurisdiction.
• You are the owner of the funds used on this platform and those funds come from a legitimate source.
• You understand that gaming and betting can result in financial loss.

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2. Account Registration and Verification

To open a valid account on v89, you must provide accurate and truthful information. We reserve the right to cancel any account registered with false or misleading information.

2.1 Account Creation Requirements

• Each person may open only one account. Creating multiple accounts is strictly prohibited.
• The name, mobile number, and payment method details provided at the time of account registration must be accurate.
• You are solely responsible for keeping your account password secure.
• Accounts may not be transferred or sold to any third party.

2.2 Identity Verification (KYC)

v89 may request to verify your identity at any time. This process may require you to provide a copy of your national identity card, passport, or other government-issued identification. Withdrawals may be delayed or suspended if verification is not completed.

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3. Age Requirements and Eligibility

You must be 21 years of age or older to participate on v89. No person under the age of 21 may use this platform.

If a minor creates an account, v89 reserves the right to immediately close that account and forfeit all balances. We request that parents take appropriate steps to prevent their children from accessing this platform.

v89 may request proof of age from you at any time. Failure to provide proof will result in the temporary suspension of the account.

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4. Deposits and Withdrawals

4.1 Deposit Rules

• Minimum deposit amount: ৳300 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay, bank transfer.
• Deposits are generally instant, though in some cases processing may take a short time.
• You must use a payment account registered in your own name for deposits.
• Deposits from third-party accounts will not be accepted and may result in account cancellation.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳800.
• Withdrawal processing time: 10 to 45 minutes.
• Withdrawals are only possible to the same payment method used for the deposit (in applicable cases).
• Withdrawals may be restricted if bonus wagering requirements have not been completed.
• Large withdrawals may be delayed if identity verification has not been completed.
• Withdrawals may be temporarily held in cases of fraud or suspicious activity.

4.3 Currency and Conversion

All transactions on v89 are conducted in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not supported.

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5. Bonuses and Promotions

v89 offers users various bonuses and promotions from time to time. Each bonus offer has its own applicable terms and conditions.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. The wagering requirement for this bonus is 10 times (deposit amount + bonus amount). For example, depositing ৳1,000 will earn a ৳1,000 bonus, and a total wager of ৳20,000 must be completed.

5.2 General Bonus Terms

• A promotion code or opt-in process may need to be completed in order to receive bonus benefits.
• Wagering requirements must be met before winnings earned from bonuses can be withdrawn.
• Claiming bonuses using multiple accounts or shared household devices is prohibited.
• v89 reserves the right to cancel any bonus without reason if abuse is suspected.
• Bonus offers may vary depending on the user's location, account history, or other factors.

5.3 VIP Program

The v89 VIP program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback benefits increase as you advance to higher levels — starting from a maximum of 0.2% at the Bronze level up to a maximum of 1.0% at the Diamond level. Full details of VIP benefits are available on the relevant page.

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6. Betting and Gaming Rules

All games operated on v89 are provided by third-party software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt, and others. Each game has its own rules which can be viewed within the game itself.

6.1 General Betting Rules

• Once a bet is placed and fully confirmed, it cannot be cancelled.
• If a game is interrupted midway due to a technical error, v89 will resolve the matter by following the policy of the relevant game provider.
• In the event of any dispute, server logs will be considered final.
• v89 is not liable for losses caused by internet disconnection.

6.2 Sports Betting

Betting is available on various sports including cricket (BPL, IPL, T20 World Cup, ICC tournaments), football (FIFA World Cup, club tournaments), and kabaddi. Specific betting limits and odds apply for each event. The outcome of a match or event will be determined based on the announcement of the relevant sports authority.

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7. Prohibited Activities

The following activities are strictly prohibited on the v89 platform. If any such activity is detected, the account will be closed and all funds will be forfeited:

• Claiming bonus benefits through unethical or fraudulent means.
• Playing games using bots, automated software, or artificial intelligence.
• Collusion or coordinated fraudulent betting.
• Using the platform for money laundering or illegal fund processing.
• Attempting to hack accounts or gain unauthorized access.
• Using multiple accounts to claim bonus or promotion benefits.
• Exploiting any technical flaw in the platform.

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8. Responsible Gaming

v89 believes in responsible gaming. We want our users to play for entertainment, not out of addiction.

• You can set daily, weekly, or monthly deposit limits on your account.
• You can take a temporary or permanent account break whenever needed.
• Visit our Responsible Gaming page for awareness and support regarding gaming addiction.
• If you feel your gaming is getting out of control, please contact our 24/7 support team.

Gaming addiction is a serious issue. v89 never encourages users to bet beyond their means.

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9. Privacy and Data Security

Keeping your personal information secure is our top priority. v89 uses SSL encryption and advanced security technology to protect your data.

• Your personal information is not sold to third parties.
• Information may need to be shared with authorities to meet legal requirements.
• Your payment information is stored in fully encrypted form.
• For detailed information on privacy, please read our Privacy Policy.

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10. Account Suspension and Closure

v89 reserves the right to temporarily or permanently close any account without notice in the following circumstances:

• Violation of any part of these terms and conditions.
• If fraudulent activity is suspected.
• If money laundering or illegal fund management is suspected.
• If age requirements are not met.
• If multiple accounts are being operated.
• If the user does not cooperate with identity verification.

In the event of account closure, any legitimate balance will be returned, though withdrawals may be suspended while an investigation is ongoing.

You may also contact our support team at any time to close your own account.

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11. Limitation of Liability

To the maximum extent permitted by applicable law, v89 is not liable for the following:

• A game being interrupted midway due to internet disconnection.
• Errors or outages in the systems of third-party game providers.
• Service disruption caused by cyber attacks or other uncontrollable events.
• Loss caused by the user's own negligence or careless handling of information.
• Service downtime due to force majeure or unforeseen circumstances.

v89 always strives to ensure the service is available 24/7 without interruption, but brief downtime may occur for maintenance or upgrades.

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12. Policy on Changes to Terms and Conditions

v89 reserves the right to change, add to, or amend these terms and conditions at any time. For important changes, we will notify users as far in advance as possible.

Changes will take effect from the time they are published on the website. Continuing to use the platform after a change means you have agreed to the new terms and conditions.

We recommend that you visit this page regularly and read the latest version of the terms and conditions.

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13. Contact and Dispute Resolution

If you have any questions about these terms and conditions or a dispute arises, please contact our support team first:

• Live Chat: Support available in Bengali 24/7.
• Email: [email protected]

We take every complaint seriously and aim to provide a fair and prompt resolution.

Dispute resolution process: As a first step, contact us directly. If a satisfactory resolution cannot be reached, the relevant game provider's independent dispute resolution process may be followed.