v89 Privacy Policy

1 Introduction and Scope

v89 is a trusted online casino and entertainment platform in Bangladesh. We provide our services to users through the v89.cam website. This privacy policy ("Policy") describes how the v89 platform collects, uses, discloses, and protects your personal information.

By visiting v89.cam or using our services, you are agreeing to the terms of this policy. If you do not agree with this policy, please refrain from using our platform.

This policy applies to all services, mobile versions, and related offerings on v89.cam. We may update this policy from time to time and any changes will be published on this page.

2 What Information We Collect

For the purpose of registration and service delivery on the v89 platform, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name, date of birth, and national ID number (for age verification)
• Email address and mobile phone number
• Username and password (stored in encrypted form)
• Financial transaction details — bKash, Nagad, Rocket, Upay, or bank account information
• Address details and country
• Copies of documents required for identity verification

2.2 Automatically Collected Information

• IP address and device type (mobile, desktop)
• Browser type, operating system, and software version
• Login time, session duration, and pages visited
• Gaming history, betting details, and transaction records
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For the purpose of identity verification, fraud prevention, and ensuring legal compliance, we may receive certain information from approved third parties. This information is used only for the required purposes.

3 Use of Information

v89 uses your personal information for the following purposes:

3.1 Service Delivery and Operations

• Account registration, verification, and management
• Processing financial transactions — ensuring smooth deposits and withdrawals
• Running gaming services and ensuring fair play
• Providing bonuses, promotions, and VIP benefits
• Delivering 24/7 customer support

3.2 Security and Legal Compliance

• Preventing fraud, money laundering, and other illegal activities
• Age verification — ensuring access only to users aged 21 or above
• Managing responsible gaming controls and self-exclusion services
• Fulfilling legal obligations and meeting regulatory requirements

3.3 Improvement and Communication

• Improving platform quality and developing new features
• Providing a personalised experience and preparing relevant offers
• Sending necessary notifications, updates, and promotional messages (with your consent)
• Analytics and statistical research (with individual identity kept anonymous)

4 Information Sharing and Disclosure

v89 does not sell or rent your personal information. However, in certain circumstances we may share your information with selected parties:

4.1 Service Provider Partners

Information may be shared with trusted third parties for payment processing (such as bKash, Nagad), identity verification, data storage, and technical services. These partners are bound to use your information only for the specified purpose.

4.2 Legal Requirements

We may disclose relevant information in response to a court order, a lawful request from law enforcement, or other legal obligations.

4.3 Business Transfers

In the event of a business restructuring, merger, or acquisition, your information may be transferred to the new operating entity. In such cases we will notify you as early as reasonably possible.

5 Cookies and Tracking Technologies

The v89 platform uses cookies and similar tracking technologies. These help improve your browsing experience and ensure the platform functions correctly.

5.1 Types of Cookies

• Essential Cookies: Necessary for the site to operate — they maintain login sessions, security checks, and required functionality.
• Functional Cookies: Remember your preferences (language, display settings) and provide a personalised experience.
• Analytics Cookies: Analyse user behaviour and help improve platform quality. Individual identity is kept separate.

5.2 Cookie Controls

You can disable cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to stop working correctly.

6 Data Security Measures

Protecting your personal information is v89's highest priority. We apply the highest security measures in line with industry standards:

• SSL Encryption: 256-bit SSL/TLS encryption technology is used for all data transfers.
• Password Protection: All passwords are stored using strong hashing algorithms — no one can read them directly.
• Access Controls: Only authorised staff can access your information, and only for specific purposes.
• Regular Security Testing: Our systems undergo regular security tests and audits.
• Data Backup: Your information is backed up on secure, encrypted servers.

Even so, transmitting data over the internet is not entirely risk-free. We work to ensure maximum protection, and in the event of any security breach we will notify you without delay.

7 Your Rights Regarding Your Information

As a user of the v89 platform, you have the following rights:

7.1 Right of Access and Review

You may request a copy of the personal information we hold about you at any time. We are required to fulfil this request within a reasonable time.

7.2 Right to Correction

If any of your information is incorrect or incomplete, you may request that it be corrected. Many details can be updated directly from your account settings.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations or ongoing transactions.

7.4 Right to Restrict Processing

You may request that we limit the use of your information for specific purposes, such as opting out of marketing communications.

7.5 How to Submit a Request

To exercise any of the above rights, contact our support team directly via live chat or by email. We will respond to your request within 30 business days.

8 Data Retention Period

v89 does not retain your personal information beyond the period required. The retention period depends on the type of information and the applicable legal requirements:

• Account Information: Retained while the account is active and for the legally required period after it is closed.
• Financial Transaction Records: Retained for a specified number of years in accordance with financial regulatory requirements.
• Communication History: Customer support records are retained for issue resolution and quality improvement.
• Inactive Accounts: Information from accounts inactive for an extended period may be securely deleted.

Once the specified retention period ends, your information is securely deleted or permanently anonymised.

9 Protection of Minors

The v89 platform is strictly for users aged 21 and above. We do not intentionally collect any information from minors.

Age verification is mandatory during the registration process. If a person registers using false information and is subsequently found to be a minor, their account will be closed immediately and any transactions will be cancelled.

If you believe a minor is using our platform, please notify our support team immediately.

10 Policy Changes and Updates

v89 reserves the right to change, amend, or update this privacy policy as required. For any changes:

• The updated policy will be published on this page and the "Last Updated" date will be changed.
• Registered users will be notified by email of significant changes.
• If you continue using the platform after a change, you will be considered to have consented to the updated policy.
• If you disagree with any change, you may request to close your account at any time.

We recommend that you review this page regularly so you stay informed about the latest policy.

11 Contact and Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, please contact us:

• Live Chat: Our 24/7 Bengali live chat support is the fastest way to get a response.
• Email: [email protected]

We take your privacy-related requests seriously and are committed to providing a resolution as quickly as possible.